72H CANCELLATION POLICY:
- If you cancel more than 72 hours before your scheduled arrival, you will be credited with the entire amount you have advanced as payment.
- In the event that the cancellation is made less than 72 hours before arrival, no refund will be made and the corresponding amount will be invoiced as cancellation costs.
- If you cancel the reservation after the established deadline (less than 72 hours before arrival) or do not show up, the hotel will charge your credit card for the equivalent of the first night of the stay.
ADVANCE PAYMENTS:
- To confirm the reservation, it is necessary to make ADVANCE PAYMENT of the amount.
- In the case of rooms, it is necessary to make advance payment corresponding to one night. This payment must be made at the time of finalizing the reservation through the bank's virtual payment system. If this payment is not made, the reservation will not be confirmed. The rest of the amount of the stay will be paid directly at the hotel.
- As for packages, it is also necessary to make an advance payment to confirm the reservation.
CUSTOMER RECEPTION AND DEPARTURE SCHEDULE:
- Check-in can be done from 4:00 p.m. to 8:00 p.m.
- Check-out must take place between 10:00 and 12:00.
- Please note that the reception will be closed from 2:00 p.m. to 4:00 p.m. and from 9:00 p.m. If you need assistance outside of these hours, you can contact us at the following number: +34 619 78 21 05 (Gloria).
MINORS POLICY:
- The hotel is not recommended for children under 14 years of age, and extra beds are only available upon reservation for certain room categories.
PET POLICY:
- In the case of pets, it is necessary to notify the hotel in advance. They are only allowed in the Garden room type and carry a daily supplement of €80.00.
VAT AND TOURIST TAX
- All prices include VAT.
- Starting October 1, 2021, a tourist tax of 0.66 euros per person per day, including VAT, will be applied. This tax will be paid directly at the hotel. It will not apply after the seventh consecutive night of stay or for children up to 16 years of age.